"MAPS. Hello? Marcello Carboni....Marcello!?"
His office phone at MAPS (Massachusetts Alliance of Portuguese Speakers) doesn't stop ringing. However, Marcelo Carboni, Allston Office Manager for MAPS, listens carefully to every call and request of "his customers" and connects them to the specific department.
"My "customers", are men and women of Brazilian origin who usually strive to get through bureaucracy here in the U.S.," says Carboni.
In the soundslide below he adds that especially women housecleaners feel frustrated and overwhelmed.